On the last Lakes trip we were on our way down from Styhead Tarn and I accidentally stepped on my own foot, or more specifically on the edge of the sole of my right boot. I immediately felt something give and when I looked at the boot the bottom part of the sole had come loose. When I looked at the other boot I could see that the sole was also coming away from the boot on that one too. These boots were only 10 months old and had not been used that much and it was disappointing both were failing in the same way.
I bought the boots from All Weathers in Billericay and as always hadnt kept the receipt so took them down there to see what they could do. Unlike other stores (Debenhams and a month old pair of shoes spring to mind) there was no quibble about lack of receipt, they simply took the boots and sent them off to Hi-tec for me, and a few weeks later rang me to tell me a new pair had been sent out.
Lets hope these don’t suffer from the same issue the others did as I don’t really want to buy another pair of boots just yet and was hoping to buy a pair of walking shoes this year…
Must ‘ve been a bad batch you got there. I usually find that brands themselves are really good on customer service- shops can sometimes get in the way. Hi-Tec Altitude men’s Hi-Tec Altitude women’s Hi-Tec Altitude junior